+27 87 160 0357 info@celltone.co.za

FAQ

Acne / Pimples

Does Celltone get rid of acne?

Due to certain anti-inflammatory ingredients in the face care regime, it may assist with acne vulgaris.

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Please help, I have pimples on my face, what can I use?

We recommend you use the Celltone Face wash, the Celltone Toner and the Celltone Moisturiser, these products include anti – inflammatory ingredients that are known reduce acne vulgaris.

*Not clinically tested.

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Age Group

What age can I start using Celltone?

You can use Celltone from any age, we do recommend growing teenagers start using Celltone Tissue Oil to assist with the increase in elasticity in their skin.

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Cellulite

Will Celltone help with my cellulite?

Even though Celltone has firming properties and enriched with ingredients that tighten and firm the skin we recommend you combine our products with another Cellulite product, we however in the future will be bringing out a Cellulite gel.

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Eczema

Will Celltone assist with my eczema?

Celltone products contain soothing and hydrating ingredients. Our Celltone Tissue Oil has passed 100% hydration during clinical trials, containing a blend of Bisabolol, Vitamin E and lanolin oil, therefore it may assist with soothing hot, dry, irritated scaling and flaky skin. It can also be affective to help calm the symptoms of infant cradle cap.

No clinical trials on Eczema.

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Eye Area Application

Will Celltone help with the dark marks under my eyes?

Because these dark marks are naturally caused by a lack of blood circulation we recommend you apply our Celltone Gel twice Daily with effective circular motion massaging into the skin to allow the blood to start flowing.

*Not clinically tested.

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Can I replace your Celltone gel for an eye gel and Serum?

YES you can, we actually recommend this to all consumers. The Celltone Gel is clinically proven to assist with reducing wrinkles after 28 days of continued use.

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How To Contact Us

I’m interested in being a Celltone rep, how do I apply?

Please contact us by emailing your request to detail to info@celltone.co.za and we will reply accordingly.

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How can I keep up to date on new products and promotions?

To keep up to date with our new launches, competitions, exhibitions, discounts and lots more follow us on Facebook, Twitter, Instagram and email at info@celltone.co.za with all your details so we can personally email you any new exciting promotions.

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I want to submit a testimonial, where do I send it to?

Please send it to info@celltone.co.za

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I have a specific question that is not listed in your FAQs- is there someone I can contact directly who can answer my question?

Yes. Our skincare expert and product educator for celltone would be happy to answer any of your questions about Celltone products or and skin issues in general. You can contact her by emailing your question(s) to info@celltone.co.za.

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How to use Celltone Products

I bought the starter pack and I’m not sure how to use it?

Firstly Exfoliate the skin using the Celltone exfoliating gel, this exfoliator is to be rinsed off with warm water; this should be used at least twice a week.

Daily apply the Celltone Gel and Celltone Tissue oil, morning and evening, firstly apply the gel, and allow it to absorb into the skin, and then apply the oil, and allow the oil to also absorb into the skin before putting your clothes on.

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In what order should I use your face products

Celltone have simplified the method by printing the sequence in number of use 1, 2, 3, 4, 5, 6.

  1. Celltone face wash
  2. Celltone Exfoliating Cream
  3. Celltone Cleanser
  4. Celltone Toner
  5. Celltone Hydrating mask
  6. Celltone Daily Moisturiser

We recommend applying the Celltone Gel before the Daily Moisturiser and for extreme dehydrated skin we recommend blending in your hand our Daily Moisturiser with our Celltone Tissue oil to enjoy a 48 hr moisturisation.

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Can I use Celltone products with other skin care products

Yes. Celltone is a problem-solution skin treatment brand intended to assist with problematic skin types. However when using the Celltone daily face regime products we recommend you do not swap one of the items for another brand as each product is formulated to work in sequence with ph.

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Is Celltone Gender Specific

Can celltone products also be used on males?

Definitely, especially those that are outdoors often and exposed to harsh climates and water, we recommend applying the Celltone Tissue oil daily after this exposure to assist with re-hydrating the skin. Men also suffer with stretchmark’s, Celltone Tissue oil will also assist with this.

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Miscellaneous

I’ve got really bad skin, will Celltone help?

Depending on your skin condition you refer to as bad, we can assist, please send us more information on what skin condition you actually have.

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Naturality Of Celltone

Are your products “all natural”?

Celltone products are formulated with high percentages of natural ingredients, where we could not use natural ingredients such as preservatives (as there is no guarantee product will remain free of growth with natural preservatives) we replaced with mild synthetic ingredients.

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Do your products contain fragrances?

Celltone offers a variety of products, some of which contain naturally- scented essential oils and some of which contain phthalate- free fragrance blends.

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Are your products alcohol- free?

All are except the Exfoliating gel and Celltone Gel, but these contain natural plant alcohol.

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Why does your colour in your products vary batch to batch?

Because most of our ingredients are naturally grown, cropped and extracted there will be colour variations batch to batch therefore resulting in the end product as well varying in colour.

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Pigmentation/ Spots/ Marks/ Scars

Please help me, I have dark spots on my face/body which Celltone product(s) can I use to get rid of them?

The starter pack (Celltone Exfoliating gel, Celltone Gel, Celltone Tissue Oil would be ideal for you as it contains all the necessary ingredients that assist with dark spots).

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I’ve got really bad pigmentation and it’s really affecting my confidence, can Celltone help me?

Definitely, we request purchasing the starter pack. The Celltone gel and Celltone Tissue oil have both been clinically tested to remove dark spots and marks.

If pigmentation is caused from hormonal changes, no product can reduce pigmentation.

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When Can Celltone Tissue Oil be applied to an operation scar?

We recommend using Celltone Tissue oil to your scar as soon is fully healed and not applied to open/broken skin.

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Does the Tissue Oil/Snail Gel work?

Yes both work extremely well Both products have been clinically tested through an independent laboratory passing all criteria’s of dark spots and stretchmark reduction. The tissue oil was also tested at the highest hydration levels possible (100%).

*NOTE: No product can completely remove stretchmarks, they can only reduce them.

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How long will I have to wait until I see results from the

Depending on the severity of your condition

  •  Tissue oil

Clinically tested to begin to Reduce the appearance of stretchmark –

Lightness of stretchmark – 28 days

Depth of stretchmark – 14 days

Begin to Reduce the appearance of scars –

Lightness of stretchmark – 6 weeks

Depth/width of stretchmark – 14 days

  • Skin care range

Once following the daily regime you will notice your skin is starting to feel soft, smooth and supple

  • Snail extract gel

Begins to Reduces the appearance of Wrinkles after 28 days.

Begins to Reduces the appearance of Dark spots after 14 days.

Begins to Reduces the appearance of Stretch marks after 8 weeks

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Pregnancy/Babies

Is Celltone safe to use on pregnant and nursing woman?

While there is no test available for safety on pregnant woman we stand by the integrity and safety of all our products. All Celltone products contain non-toxic ingredients however we recommend you consult with your doctor before starting any new products or routine while you are pregnant or nursing.

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Can I use Celltone Tissue oil on my baby?

While Celltone stands by the integrity and safety of all our products we recommend you consult with your doctor before you start any treatment on your infant. However compared to many baby products on the market we trust our products and have had affective results on infants.

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Product Specifications

What is the difference between your Celltone exfoliating gel and Celltone Exfoliating cream?

The Celltone Exfoliating Gel is recommended for face and body and the Celltone Exfoliating Cream is recommended for only face.

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Why does my face feel tight after applying the Celltone Gel?

Celltone Gel has a maximum percentage of Snail Extract and is clinically tested to improve on wrinkle within 28 days.

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Safety Of Products

Are your products safe?

Yes! Celltone formulates every product with ingredients that have been carefully researched and proven safe for topical external use.

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Shelf Life Of Celltone Products

How long do Celltone products last?

Celltone products are all batch coded and expiry dated. Most have 1 year shelf life upon opening and usage of product and 2 year shelf life if never opened or exposed to oxidation. For maximum safety of expiration close the lids tightly after use and always store the products in cool places, ensure hands are clean before dipping fingers into the Celltone Gel jar.

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Skintypes

Is Celltone suitable for all skin types?

Celltone is formulated with natural ingredients, they are non-comedogenic and won’t block your pores, they are non-greasy and non- sticky. We recommend for extremely mature dehydrated skin to apply the Celltone Tissue oil more regularly.

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Stretchmarks

Will Celltone get rid of my stretch marks?

YES, the Celltone Tissue oil has been clinically tested to reduce the appearance of stretch marks from 28 days and depth of stretch marks after 14 days.

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Does the Tissue Oil/Snail Gel work?

Yes both work extremely well Both products have been clinically tested through an independent laboratory passing all criteria’s of dark spots and stretchmark reduction. The tissue oil was also tested at the highest hydration levels possible (100%).

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How long will I have to wait until I see results from the

Depending on the severity of your condition

  •  Tissue oil

Clinically tested to begin to Reduce the appearance of stretchmark –

Lightness of stretchmark – 28 days Depth of stretchmark – 14 days

Begin to Reduce the appearance of scars –

Lightness of stretchmark – 6 weeks Depth/width of stretchmark – 14 days

  • Skin care range

Once following the daily regime you will notice your skin is starting to feel soft, smooth and supple

  • Snail extract gel

Reduces the appearance of Wrinkles after 28 days. Reduces the appearance of Dark spots after 14 days. Reduces the appearance of Stretch marks after 8 weeks

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Sunscreens

Do I need to apply a sunscreen after using Celltone Gel and Tissue oil?

If you are planning a day in the sun and will exposed directly to the sun we recommend you do apply a sunscreen over our Celltone Gel/Celltone Tissue Oil.

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Do your products contain sunscreens?

We have a Daily Moisturizer which contains an SPF of 15 and will be launching future products containing SPF 30 soon.

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We Here To Answer To Any Of Your Concerns

I bought Celltone products and I’ve been using them for 2 weeks and haven’t seen any change/improvements

Because each individual is different and unique the time to see results will vary person to person. Typically the results will depend on your skin condition and how severe it is. Some Celltone Skin Products may take 3-4 weeks to see results, the time it takes for skin to complete one regeneration cycle and sometime it may take approximately 6-8 weeks for more significant results to surface. The best way to maximize the chance of seeing results as soon as possible is with consistent usage as directed.

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I am nervous to use your products as I have very sensitive skin

If you are using our product for the very first time we recommend you do a patch test first. You can do this by applying a small amount on your arm or on your neck/jaw line to eliminate the possibility of an allergic reaction. Allow at least 24 hours to pass. If no reaction has occurred then the product should be safe for you to use.

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If I stop using Celltone Products will it reverse my skin?

Improvements made to skin texture and appearance will remain, but continue use is suggested to maintain optimal results.

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What if I have an allergic reaction to one of your products?

If you have an allergic reaction to one of our products, you may be allergic to one of the ingredients.  Certain people have different allergies and most are unaware of these allergies until a reaction occurs. As natural as our products are it is still a possibility of being allergic to them therefore we suggest you perform a patch test first.

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Can I use Celltone if I have Rosacea?

Yes. However, due to sensitivity of individuals with Rosacea, we recommend a test patch of the products on the neck first.

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Where To Buy Celltone

Where can I buy Celltone products?

All Dischem and Clicks stores, Game stores, Pick n Pay hyper stores, selected pharmacies and beauty salons, currently in  South Africa and soon to be all over Africa, also online www.celltone.co.za

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