Returns & Refunds

Products must be returned directly to CELLTONE SA. Should you for any reason wish to cancel your purchase you will be liable for all shipping costs that may arise, caused by the shipping of the requested item back to the original seller. An additional cost of 40% handling fee will also be charged. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. Refunds are subject to the supplier authorising the return All return requests must be made under 48 hours from delivery. Only items that are unopened in their original packaging may be returned. Not all returns or cancellation requests will be granted.

Exchange Policy

Unsuitable items may be refunded or exchanged within 7 days of receiving your purchase. Any item wished to be returned should be in its original packaging with labels still attached, should not have been opened and should not have been used; and returned in the same condition that you received it in. Proof of purchase must be supplied in order to apply for an exchange

If by any chance the product is incorrect we will exchange on the following conditions:

  • The replacement product is available for exchange.
  • The product must be unused and its original packaging.
  • The item must be properly protected with its original packaging and still in the prefect condition for the purposes of resale i.e. not damaged or soiled together with all its documentation, instructions and accessories. A defective item will not be accepted.


The courier/posting costs will be carried by the customer and will have to be paid in advance.

Sale items

We do not accept any exchange or returns on any sale items unless the incorrect product was delivered to you.

For further queries please contact